US Embassy Hires New Visa Service Provider August 26

---

U.S. Embassy to Switch Visa Service Provider on August 26

The U.S. Embassy in Abuja and the Consulate in Lagos are getting ready to switch to a new visa services provider on August 26.

In an announcement made on Wednesday, the embassy clarified that if your visa interview is scheduled for on or before August 16, you don’t need to do anything differently. Applicants can continue using the existing platform, ustraveldocs.com, until that date.

However, for those with interviews scheduled between August 16 and August 26, the embassy mentioned that while no further action is required from your side, access to your ustraveldocs.com account will end after August 16, 2024.

“This means you won’t be able to cancel or reschedule your appointment after August 16, 2024, and customer service will also be unavailable,” the statement emphasized.

Key Reminders for Visa Applicants

It’s important to print out your appointment confirmation letter before August 16, 2024. The embassy strongly recommends that you try to attend your visa interview as scheduled. If, for any reason, you miss your appointment, check the embassy’s website on or after August 26, 2024, for instructions on how to reschedule.

For those with interviews set for August 26, 2024, or later, there’s nothing more you need to do right now. However, remember that after August 16, 2024, you’ll lose access to your ustraveldocs.com account. This means you won’t be able to change or cancel your appointment, nor will you have customer service available to assist you.

Starting from August 26, 2024, you’ll need to check the embassy’s website for a link to the new visa services website, along with updated information on how to create a new user account.

“You must create this new account to review your account information, make changes, submit requests, or contact customer service,” the statement clarified.

Printing your appointment confirmation letter before August 16, 2024, is crucial, especially in case you encounter any technical issues when setting up your new account.

Visa Fee Information

If you’ve already paid your visa fees, there’s no need to worry. The embassy assured applicants that their payments are secure. They also urged those who’ve paid the visa application fee but haven’t yet scheduled an interview to do so as soon as possible.

For those planning to travel to the U.S. in August 2024 and who haven’t paid the visa fee yet, the embassy strongly advises paying the fee and booking your appointment as soon as you can. Follow the information above based on your interview date.

However, if you’re planning to travel after August 26, 2024, and haven’t paid the MRV fee, you might want to wait until the new visa service provider is in place before starting your nonimmigrant visa application.

---

FAQs

1. What happens if I miss my visa interview scheduled between August 16 and August 26?

• If you miss your interview during this period, you’ll need to check the embassy’s website on or after August 26, 2024, for instructions on how to reschedule your appointment.

1. Do I need to create a new account with the new visa services provider?

• Yes, starting August 26, 2024, you’ll need to create a new user account on the new visa services website to review your account information, make changes, submit requests, or contact customer service.

1. Should I pay my visa application fee now or wait until the new provider is in place?

• If you’re planning to travel in August 2024, it’s best to pay the fee and schedule your appointment as soon as possible. If your travel is after August 26, 2024, you might want to wait until the new system is up and running.

---