Remote Customer Contact Center Representative: $41,600-$45,760/Yr., Great Benefits

Voya Financial is looking to fill a Remote Customer Contact Center Representative position. If you’re interested, act fast as the job could be filled at any time. We don’t handle the application process, so if you run into issues, you’ll need to reach out to the company directly. Good luck with your application!

In this role, you’ll be helping customers understand their retirement plans and addressing their queries about retirement products. Don’t worry if you’re not familiar with these products right now—the paid training will get you up to speed.

You don’t need a college degree for this job, but they do require at least three years of customer service experience, a genuine interest in assisting customers, and basic computer skills. If you speak another language, there’s an additional $3,000 available, so make sure to mention that.

The salary ranges from $41,600 to $45,760 per year, and there are great benefits included. The job is open to candidates across the U.S., with no specific state restrictions.

Here’s a snapshot of what the job involves:

Responsibilities:

• Engage with customers via inbound calls, offering guidance on retirement plans and answering questions about various retirement products like 401(k), 403(b), 457, and 401(a).
• Provide exceptional customer service, helping with plan inquiries, balance transfers, account information, loan requests, and more.
• You’ll be trained for up to eight weeks, with ongoing support through coaching sessions, team meetings, and other development opportunities.

Daily Duties:

• Communicate clearly with clients to improve their financial well-being.
• Build trust with customers and assist them in reaching their retirement goals.
• Handle customer issues and inquiries, using various systems to provide solutions.

Requirements:

• High School Diploma or GED.
• At least three years of customer service experience.
• Experience in the financial services sector is a plus, but not necessary.
• Basic computer skills and the ability to adapt to new learning quickly.
• Availability to work any shift between 7:30 am and 10 pm EST.

Preferred Qualifications:

• A Bachelor’s degree and one year of customer service experience.

Benefits:

• Competitive salary and performance-based incentives.
• Generous paid time off, including 20 PTO days, 9 holidays, and a flexible Diversity Celebration Day.
• Health, dental, vision, and life insurance.
• 401(k) with company matching and a pension plan.
• Tuition reimbursement up to $5,250 per year and paid volunteer time off.
• Opportunities for career advancement through various training and development programs.

How to Apply:

If this role sounds like a good fit, click here for more details and to apply. For updates on similar job opportunities, check out our Newest Jobs & Gigs page or join our free Telegram channel.

FAQs:

1. What qualifications do I need for this role?
You need at least three years of customer service experience and basic computer skills. A college degree isn’t required, but experience in the financial services industry is a plus.

2. What does the training involve?
You’ll receive up to eight weeks of paid training to learn about retirement products and customer service skills. There will also be ongoing coaching and development opportunities.

3. What are the working hours?
You should be available to work any shift from 7:30 am to 10 pm EST, Monday through Friday.

if you face any issues, contact Voya Financial directly. Best of luck in your job search!